TERMS AND CONDITIONS
Website Terms and Conditions of Use Relating to ‘Velvet Rose’
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the website ‘Velvet Rose Box’ (“Provider”) located at the domain name https://rosebox.co.uk/ (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider. Velvet Rose is an online e-commerce site that sells various different types of goods and products, such as rose boxes and luxury gifts, that are mostly made by hand and are delivered by couriers.
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
Website Services & Privacy
The Website is considered as an e-commerce store, where a User can purchase different types of products. The Provider shall not be liable for any external, third-party links provided in the Website and any product or service bought or wrongful information obtained from these external, third-party links featured on the Website is at the User’s risk. The Website has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any external, third party websites or other links. The User, therefore, acknowledges and agrees that the Website shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. The User indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the Website.
Any of the User’s personal information that may result from the use of the Website will be kept by the Provider, in accordance with relevant regulations and could be used for advertising purposes. In accordance with the General Data Protection Regulation (GDPR), for any European Users, because it is an EU regulation, the Provider ensures that the use of the User’s personal data is fair, lawful, accurate, not excessive and not used for longer than necessary. Additionally, the User is hereby informed that the Provider will use and process your personal data. The Provider will receive information of the User’s email and username as well as which other website the User has accessed to sign in.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider reserves the right, but is not obligated, to limit the sales of its products or services to any person, geographic region or jurisdiction. The Provider may act on this right on a case-by-case basis. The Provider reserves the right to limit the quantities of any products or services that it offers. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of the Provider. The Provider reserves the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
The Provider will, under no circumstance whatsoever, be held responsible or liable to anyone that becomes subject to an allergic reaction due to the purchase of the products sold by the Provider. The User by using the Website hereby agrees and acknowledges that he/she should have known about his/her allergic reactions prior to purchasing any products by the Provider.
All product images shown on the Website are for illustration purposes only. The Provider pledges to do everything that the Provider reasonably can to deliver products that are as accurate as the images shown on the Website, including their colour and texture. However, the Provider will, under no circumstances whatsoever, be held responsible or liable if any adjustments to the colours have been made by the User’s electronic device (i.e computer) or if the actual products delivered vary in terms of their images due to product enhancement or any other reasons.
FOOD ALLERGIES & INTOLERANCES – Please Contact Us about the ingredients in your Rose Gift Box / Chocolate Gift Box, when placing an order. Whilst every effort has been taken to ensure the accuracy of the product information provided, products and their ingredients may change. You are advised to always read the product label for ingredients, nutrition, dietary claims and allergens. Velvet Rose is unable to accept liability for any incorrect information.
The Provider may have certain Discount Codes on the Website. Those Discount Codes cannot be used in conjunction with any other promotions & discounts on the same order. Therefore, only one Discount Code at a time can be used. Discount Codes are only valid on orders over £50 GBP.
Delivery Time (Force Majeure)
The Provider shall, under no circumstances whatsoever, be held responsible or liable for or deemed in breach of its specified delivery time because of any delay or failure in the performance of the delivery due to any event or circumstance the occurrence and the effect of which the party affected thereby is unable to prevent and avoid, including, without limitation acts of God; pandemics, government regulation, curtailment of transportation facilities, strikes, lock-outs or other industrial actions or trade disputes of whatever nature (whether involving employees of a party or a third party), terrorist attacks, haze, sabotage, riots, civil disturbances, insurrections, national emergencies (whether in fact or law), blockades, acts of war (declared or not), etc. (a “Force Majeure Event”). The Provider shall give the User a written notice describing the particulars of the Force Majeure Event that may affect the delay of a product delivery as soon as possible. In other words, the Provider will always strive to deliver the purchased products on time but in the event of unforeseen circumstances such as a Force Majeure Event and due to the outbreak of the COVID-19 pandemic, the Provider will not be held responsible or liable if there is a delay in the delivery because couriers may delay parcels for the reasons aforementioned.
Terms for Gift Cards
The Provider provides physical gift cards on the Website for Users to enjoy. Nevertheless, the Provider has a policy of not allowing Users to exchange their gift card balance for cash or be redeemed against the purchase of another card and will not be subject to any change or alteration, and no refunds for the purchase of the gift cards will be provided. However, in the event that the User has cancelled an order, which was paid with his/her gift card, the Provider will issue the relevant funds back to the gift card balance of the User.
Furthermore, the gift card can only be used by the individual/User who bought the gift card or the individual/User who received the gift card through some other means such as a gift from someone else. Accordingly, in the event that a User purchases a product from the Provider and he/she is located outside of the United Kingdom, the User’s gift card balance will be subject to a currency conversion that is provided on that given day. The User has 24 months to purchase a product from the Provider from the date that the gift card was obtained by the User. After this time period, the gift card will automatically expire and the User’s gift card balance will be deducted.
Additionally, the Provider also has a policy of not allowing Users to use their gift cards on multiple transactions. For example, and clarification purposes, in the event that a User has obtained a gift card of £50 and the User purchases a product from the Provider for £40, the remainder balance on the gift card will be lost. Therefore, the User ought to strive to use his/her gift card balance on one single purchase, as he/she will not be allowed to utilise the balance twice or on multiple occasions.
Similarly, in the event that a User has obtained a gift card of £50 and the User purchases a product from the Provider for £60, the User will be required to pay for the remaining balance. It is also important to note that the Provider will not be held responsible if the User’s gift card has been subject to theft, or been damaged or lost.
Updating of these Terms and Conditions
The Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Copyright and Intellectual Property Rights
The Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by the Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Artistic Works, Website Design, Computer Programs, (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by United Kingdom (UK) and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content of the Website or other third party websites that the User will access. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof. The Provider is not responsible or liable, under any circumstances, for what and how the Website is used for. In essence, the Provider bears no responsibility for the websites or other functions that the User tries to enter through the operation of the Website. Consequently, the Provider is not responsible or liable for any actions and results in relation to the use and service of the Website. The User must be solely liable and responsible for using the Website for any purposes, actions or benefits under his/hers own discretion.
Privacy: Using of Website
The Website servers may also collect the IP address of the User computer. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, clicks to other websites or home address in order for the products to be delivered etc. The Provider uses this information to determine use of the Website, and to improve Content thereon. The Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.
Choice of Law and Jurisdiction
This Website is controlled, operated and administered by the Provider from London, UK. Access to the Website from territories or countries where the Content is illegal is prohibited. The User may not use this Website in violation of UK laws and regulations. If the User accesses this Website from locations outside of the UK, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the UK, and the User consents to the jurisdiction of the UK courts in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
Return and Refund Policy
- Overview of Return and Refund Policy
If the User is not satisfied with the quality of the products he/she has received, the User should get in touch within 7 days after receipt of the products by using the contact Information provided below or via our contact form: https://rosebox.co.uk/contact-us and if the Provider is satisfied that the User’s issue is accurate, it will provide a different product of the same kind to the User or a full refund to the User.
- Reporting of a problem or issue with an order
Correspondingly, if there is a problem with the User’s order (e.g. a quality error or a delivery issue) that the User cannot resolve himself/herself, and he/she wants to contact the Provider using the information included below, he/she should also include the following:
- Order ID
- The description of the issue
- Photos of the issue (mandatory for evidence purposes)
If the User’s claim is validated by the Provider’s quality assurance team, the Provider will send the User a different product of the same type to the User as quickly as possible or offer a full refund for the defective order.
- Defective, faulty or damaged products
If the User receives defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product and wants to submit a new order, the Provider will cover the costs of the new order.
- Wrong address
If the User provides an address that is considered insufficient or wrong by the courier, the shipment will be returned to the Provider. If the User wants to submit a new order with an updated address, the User will be liable for the costs of the new order.
Additionally, shipments that go unclaimed are returned to the Provider. If the User wants to submit a new order, the User will be liable for the costs of the new order.
- Product returned by the User
The Provider does not allow returns, unless they are damaged, deficient or faulty. If the User wants to submit a new order, the User will be liable for the costs of the new order.
Links To Other Websites
The Website may contain links to third-party websites, online stores, individuals’ web pages that are not owned or controlled by the Website. The Provider also pledges that the introduction of external, third-party links on the Website are purely informational and that the Provider shall not infringe with any copyrighted material or Intellectual Property rights of the third party. All external, third-party links are available publicly and therefore, the Provider does not need the permission of the third party to add their website or links. The Provider shall not treat the external, third-party links in any wrongful manner.
Indemnification of Lawyer Costs, Out-of-Pocket expenses and Liability for Breach
If the User breaches these Terms and Conditions, the Provider shall be compensated by the breaching party for its reasonable lawyer costs and out-of-pocket expenses which in any way relate to the breach of these Terms and Conditions.
The User acknowledges that compliance with these Terms and Conditions is necessary to protect the goodwill and other proprietary interests of the Provider and that a breach of these Terms and Conditions will also give rise to irreparable and continuing injury to the Provider.
Therefore, the User by using the Website hereby agrees that breach of these Terms and Conditions will give the right to the Provider to seek damages for any losses and damages incurred as a result of breach of these Terms and Conditions and/or in connection with such violation.
These Terms and Conditions represent the entire agreement between the Provider and the User, completely replacing any other previous written or verbal agreements concerning the relationship of the User with the Provider.
If any Clause, or part of a Clause, of these Terms and Conditions, is found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable, the legality, validity or enforceability of the remainder of the Clause or Paragraph which contains the relevant provision shall not be affected, unless otherwise stipulated under applicable law. If the remainder of the provision is not affected, the User and the Provider shall use all reasonable endeavours to agree within a reasonable time upon any lawful and reasonable variations to the Agreement which may be necessary in order to achieve, to the greatest extent possible, the same effect as would have been achieved by the Clause, or the part of the Clause, in question.
Questions about the Terms of Service should be sent to us through email at email@example.com or telephone 02030515537 or mail at Villa House, 7 Herbert Terrace, Penarth, Wales, CF64 2AH.