Luxury Gifts By Velvet Rose

DELIVERY INFORMATION

Delivery Charges

Our current delivery charges for UK Mainland are as follows:

  • Delivery In 3 – 5 Days – (Excludes Weekends)  – £4.99
  • Delivery In 1 – 2 Days – (Excludes Weekends) – £9.99
  • Priority Next Day Delivery – (Excludes Weekends) – £14.99

Our current delivery charges for Scottish Highlands & Scottish Islands are as follows:

  • Delivery In 3 – 5 Days – £9.99

Our current delivery charges for Northern Ireland are as follows:

  • Delivery In 3 – 5 Days – £9.99

Our current delivery charges for International Shipping are as follows:

  • Europe Shipping Fee – £24.95 up to 2kg
  • World Zone 1 Shipping Fee – £29.99 up to 2kg
  • World Zone 2 Shipping Fee – £39.99 up to 2kg
  • World Zone 3 Shipping Fee – £39.99 up to 2kg

Worldwide Delivery ZonesMap indicates geographical zones (please note Singapore is in World Zone 2, and the USA is in World Zone 3).

Please see tables below for zones by country.

UK

This zone comprises of England, Scotland, Wales and Northern Ireland.

Europe

This zone comprises the following countries:

Albania Denmark (EU) Kyrgyzstan Russia
Andorra Estonia (EU) Latvia (EU) San Marino
Armenia Faroe Islands Liechtenstein Serbia
Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
Azores (EU) Georgia Macedonia Spain (EU)
Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
Belarus Gibraltar (EU) Malta (EU) Switzerland
Belgium (EU) Greece (EU) Moldova Tajikistan
Bosnia Herzegovina Greenland Monaco (EU) Turkey
Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
Canary Islands Iceland Netherlands (EU) Ukraine
Corsica (EU) Irish Republic (EU) Norway Uzbekistan
Croatia (EU) Italy (EU) Poland (EU) Vatican City State
Cyprus (EU) Kazakhstan Portugal (EU)
Czech Republic (EU) Kosovo Romania (EU)

 

World Zone 1

Covers all countries, not defined as being in Europe or World Zone 2.

World Zone 1 generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2

This zone covers the following territories:

Australia Belau British Indian Ocean Territory Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean) Cocos Islands Cook Island Coral Sea Island
Fiji French Polynesia French South Antarctic Territory Keeling
Kiribati Macao Nauru Island New Caledonia
New Zealand New Zealand Antarctic Territory Niue Island Norfolk Island
Norwegian Antarctic Territory Papua New Guinea People’s Democratic Republic of Laos Pitcairn Island
Republic of Singapore Solomon Islands Tahiti Tokelau Islands
Tonga Tuvalu US Samoa Western Samoa

 

World Zone 3

This zone covers the USA.

Does the price I pay include customs charges?
The price you pay does not include customs charges as these are not known at the time the order is placed.

The decision is made by the relevant authorities in the delivery country who will contact you if there are any charges to be paid.

roses in a box delivery

Thank you for visiting and shopping at https://rosebox.co.uk/. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Delivery/Shipping Policy

Shipment processing time

All orders are processed within 1 – 5 business days. Orders may, occasionally, not be shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We currently ship using the following insured courier services:

  • UPS
  • DPD
  • DHL
  • Royal Mail
  • Parcel Force Worldwide
  • TNT
  • FedEx

We currently only ship to the UK Mainland & Europe.

Royal Mail

 Specifically, through Royal Mail we will be able to provide you with the following services:

Royal Mail Tracked 24 & 48hr:

  • End to end tracking service
  • Our customers can check the status of their delivery online, (www.royalmail.com)
  • Free SMS/ E-mail notifications for our customers with an estimated delivery window.
  • Range of delivery options including – “Deliver to Neighbour”, “Safe place” and Local Collect.
  • Electronic /postal notification for our customers on “attempted delivery”. Our customers can then choose to collect their items from the local post office or arrange for a redelivery.

Delivery Charges

Our current delivery charges for UK Mainland are as follows:

Delivery In 3 – 5 Days – £4.99

Delivery In 1 – 2 Days – £9.99

Priority Next Day Delivery – £14.99

Our current delivery charges for Scotland and North Ireland are as follows:

Delivery In 3 – 5 Days – £49.99

Our current delivery charges for Scottish Isles are as follows:

Delivery In 3 – 5 Days – £49.99

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable or responsible for any products damaged or lost during shipping, except in the event that you order through Royal Mail which provides compensation (for loss or damage only) up to £100 per item. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Our current delivery charges for International Shipping are as follows:

Europe Shipping – £99.95

FAQs

Does the price I pay include customs charges?

The price you pay does not include customs charges as these are not known at the time the order is placed.

The decision is made by the relevant authorities in the delivery country who will contact you if there are any charges to be paid.

Returns Policy

Our Return & Refund Policy (https://rosebox.co.uk/return-refund-policy) provides detailed information about options and procedures for returning your order.

You should also head over to our website to have a look at:

Contact Us

If you have any questions on our delivery policy, contact us through the information specified below:

  • You can contact us through our contact form on our Contact Us Page.
  • You can contact us through email at support@rosebox.co.uk
  • Or through telephone 02030515537
  • Or through mail at Unit T5, Venture House, Cross Street, Macclesfield, Cheshire, SK11 7PG.
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