Delivery

Thank you for visiting and shopping at https://rosebox.co.uk/. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Delivery/Shipping Policy

Shipment processing time

All orders are processed within 1 – 5 business days. Orders may, occasionally, not be shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We currently ship using the following insured courier services:

• UPS
• DPD
• DHL
• Royal Mail
• Parcel Force Worldwide
• TNT
• FedEx

We currently only ship to the UK Mainland & Europe.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable or responsible for any products damaged or lost during shipping, except in the event that you order through Royal Mail which provides compensation (for loss or damage only) up to £100 per item. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Our current delivery charges for International Shipping are as follows:

Europe Shipping – £99.95

FAQs

Does the price I pay include customs charges?

The price you pay does not include customs charges as these are not known at the time the order is placed.

The decision is made by the relevant authorities in the delivery country who will contact you if there are any charges to be paid.

Returns Policy

Our Return & Refund Policy (https://rosebox.co.uk/return-refund-policy) provides detailed information about options and procedures for returning your order.

You should also head over to our website to have a look at:

• our Terms and Conditions (https://rosebox.co.uk/terms-conditions)
• as well as our Privacy Policy (https://rosebox.co.uk/privacy-policy)

Contact Us

If you have any questions on our delivery policy, contact us through the information specified below:

• You can contact us through our contact form on our Contact Us Page.
• You can contact us through email at support@rosebox.co.uk
• Or through mail at 71-75 Shelton Street, Covent Garden, Greater London, London, WC2H 9JQ